Refund policy

At Tekora Inc, we want customers to shop with confidence. This Refund & Return Policy explains how returns, refunds, replacements, and related requests are handled for purchases made through our online store.

Policy Coverage

This Policy applies to purchases made through our official website and delivered within the United States.

Our collection includes handmade gifts, decorative ornaments, hanging decorations, and creative accessories designed for personal enjoyment, home decoration, and gift-giving.

30-Day Return Period

Customers may request a return within 30 calendar days after delivery, unless different conditions were clearly disclosed on the product page before purchase.

Requests made after this period may not qualify under our standard return policy.

This timeframe does not limit legal rights concerning defective, unsafe, damaged, or incorrectly supplied products.

Return Eligibility

To qualify for a standard return, items should generally be:

Unused, clean, and in their original condition
Complete with all included components and accessories
Free from damage caused by misuse or improper handling
Returned with original packaging where reasonably available
Accompanied by proof of purchase

Decorative sets or products containing multiple pieces should be returned with all included components.

Items showing excessive use, unauthorized modifications, missing components, or damage occurring after delivery may not qualify for a full refund under our standard change-of-mind return conditions.

These requirements do not override applicable consumer rights relating to faulty, damaged, unsafe, or materially misrepresented products.

Handmade Gift and Decorative Product Returns

Some of our products incorporate handcrafted details, fabric, felt, ribbons, natural fibers, decorative stitching, or other embellishments.

Small differences in stitching, texture, color, shape, or finishing may occur between individual handcrafted products.

Such variations are generally considered normal characteristics when they do not materially affect the product's description, quality, intended appearance, or safe use.

Decorative products should be returned with their original attachments, hanging accessories, and included components.

Items that arrive with broken decorations, damaged stitching, detached components, or other suspected defects should be reported to our support team.

We will assess the issue and provide an appropriate resolution under this Policy and applicable law.

Personalized and Final Sale Items

Customized, personalized, made-to-order, or special-request products are generally excluded from standard change-of-mind returns unless otherwise stated.

Products clearly identified as Final Sale, Clearance, or Non-returnable may also be excluded where permitted by law.

Any applicable restrictions will be disclosed before purchase on the product page or during checkout.

These exclusions do not remove rights concerning defective, unsafe, damaged, or incorrectly supplied products.

Return Authorization

Please contact customer support before sending an item back.

Email: info@tekorastudio.com
Phone: +1 (563) 212-8815

Include the following information:

Customer name
Order number
Product being returned
Reason for the return
Clear photographs when needed to evaluate the issue

Once your request has been reviewed, we will provide return instructions and the appropriate return address if the item is eligible.

Do not send returns directly to our business address unless our support team specifically instructs you to do so.

Return locations may vary depending on the order and fulfillment arrangement.

Unauthorized returns or packages sent to incorrect addresses may experience processing delays.

Return Shipping Costs

For returns resulting from our error, including incorrect products, confirmed manufacturing defects, or items damaged before or during delivery, we will arrange an appropriate return solution.

When a physical return is necessary, we will provide a prepaid shipping label or reimburse reasonable return shipping expenses as appropriate.

For returns involving personal preference, change of mind, or an incorrectly selected product, customers are generally responsible for return shipping costs.

Original shipping charges are normally non-refundable for change-of-mind returns unless otherwise stated or required by law.

Applicable return shipping responsibilities will be communicated before proceeding with an approved return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, unsafe, or different from what you purchased, please contact us promptly, preferably within 7 calendar days after delivery.

Please provide:

Order number
Description of the issue
Clear photographs of the affected item
Packaging photographs when relevant
Details of any missing or damaged components

The recommended 7-day reporting period helps us investigate delivery-related concerns efficiently.

It does not eliminate applicable legal rights for defects or safety concerns discovered later.

After reviewing the circumstances, we may provide a replacement, partial refund, full refund, or another appropriate resolution.

Please retain the item and packaging when practical until the issue has been reviewed.

If a product presents a safety concern, discontinue use immediately and keep it away from children and pets.

Missing Parts and Accessories

Certain decorative products may include hanging cords, ribbons, hooks, removable accents, or multiple decorative pieces.

If an essential component is missing or incorrect, please contact customer support.

We may request photographs or additional information to confirm the issue.

Depending on product availability and the circumstances, we may provide a replacement component, replacement product, refund, or another appropriate resolution.

Do not use an item with missing or damaged components if doing so could create a safety risk.

Refund Processing

Once an authorized return is received and inspected, we will notify you of the refund decision.

If approved, the refund will be initiated to the original payment method.

Please allow approximately 7–14 business days after the refund has been processed for the funds to appear in your account.

Actual timing depends on your bank, card issuer, or payment provider.

Refunds required by applicable law will be handled within the legally required timeframe.

If your approved refund has not appeared after the expected period, please contact us for assistance.

Exchanges

We do not currently offer direct exchanges for changes in style, color preference, or product selection.

If you prefer a different item, please return the original eligible product under this Policy and place a new order.

Damaged, defective, unsafe, or incorrectly supplied items may qualify for a replacement or another appropriate resolution without requiring a separate purchase.

Gift Orders

Approved refunds for gift purchases are normally returned to the original payment method.

We generally cannot refund gift recipients directly unless otherwise approved or legally required.

Gift recipients may contact customer support for help with damaged or defective items.

Proof of purchase may be requested.

Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

We will attempt to accommodate cancellation requests before shipment.

Once an order has been transferred to the shipping carrier, cancellation may no longer be possible.

Eligible items may still be returned after delivery according to this Policy.

If we cancel an order or cannot fulfill it after collecting payment, the applicable refund will be issued to the original payment method.

Product Care and Safety

Our handmade gifts and decorative accessories should be handled according to their materials, intended purposes, and product-specific instructions.

Depending on the item, appropriate care may include:

Keeping fabric and decorative materials away from prolonged moisture
Avoiding harsh detergents or chemical cleaners
Handling delicate stitching and embellishments gently
Storing seasonal decorations in a clean, dry environment
Avoiding excessive force on hanging cords or attachments
Keeping small detachable pieces away from children and pets
Keeping potentially flammable decorations away from open flames and excessive heat

Unless clearly identified as toys, decorative items are not intended for children's play.

Damage resulting from misuse, improper storage, unauthorized alterations, ordinary wear and tear, or failure to follow reasonable care instructions may not qualify for a standard return or refund.

These exclusions do not limit applicable rights relating to defective, unsafe, or incorrectly supplied products.

Consumer Rights

Nothing in this Policy excludes or limits rights that cannot legally be waived under applicable federal or state consumer protection laws.

Customers may have additional remedies relating to defective, damaged, unsafe, incorrectly supplied, or materially misrepresented products.

We will review these concerns fairly and provide appropriate remedies where required by law.

Policy Updates

We may update this Refund & Return Policy to reflect changes in our product selection, fulfillment procedures, business practices, or legal requirements.

The latest version will be published on our website.

Policy changes will not retroactively reduce rights associated with previously accepted orders where prohibited by law.